F.A.Q.

How do I sign up for Lane Jumper?
To sign up, click on ‘Register’ on the Home page, and fill out the registration page. If you have a Promo Code, be sure to input that at the bottom of the page. Also, be sure to review and click on the ‘Terms and Conditions’ box. And, please provide your bank name, routing and account numbers so that we can deposit your weekly sales funds (minus fees) directly into your bank account. Once you are done filling out the page, please click on ‘Register’ at the bottom. You will then receive an email so that you can activate your account and confirm your pricing and select your password. The banking system takes about 5-10 business days to confirm your account details.

What happens after I Register for Lane Jumper?
Once you Register, you are ready to get started. To welcome you to Lane Jumper, and send you on your way, we will deliver to you a complimentary snack box with products already uploaded into your account. You should receive this box in about 3-5 business days. In the meantime, if you choose to get a head start, you can go ahead and begin to source your own products and upload them yourself by first creating a snack station with ‘Add Market’, and then ‘Import Products’. Please do not hesitate to contact us for any assistance.

Once you receive the snack box we will contact you to train you personally on how to load additional products, set prices, invite employees to start purchasing and view reporting!

How do I find fresh food and snack suppliers?
Some ideas include Costco, Sam’s Club, local fresh food caterers that are willing to give a volume discount, local wholesale food and snack/vending providers, grocery delivery services, coffee delivery companies, and snack box companies. We recommend you start small and solicit ideas from your employees. Very quickly you will find reliable and regular sources that you and your employees prefer.

How do employees start using the app to purchase items?
When we create for you a snack station we will share with you a link (or, you can access it yourself through your account). You will email your employees this link along with an introduction to the Lane Jumper program. They will click on the link, register name and password, and click on icon to download Lane Jumper. They can then register their PayPal account or create a new one through Lane Jumper- and they are ready to shop! By the way, as an option available to you, we can show you how to load ‘free spend dollars’ onto their Peak Account (i.e. virtual wallet account), in order to incent them to begin using Lane Jumper.

How do I get sales dollars paid back to me (my company)?
Every week Lane Jumper will deposit sales funds directly into your bank account. In the reporting section you can see exactly what the sales have been for the week, and how much will be subtracted from this amount based on your fee schedule (weekly fixed fee + PayPal fees + a percentage of sales).

How do I refund purchases to employees if I need to?
The Lane Jumper administrator can easily access each employee’s account and make any adjustments to their individual Peak Account (their virtual wallet account), therefore refunding any amount necessary, immediately.